PAIA Manual

• Name: VISIBILITY ENGINE MARKETING AGENCY (PTY) LTD
• Trading name: Visibility Engine
• Legal status: Private company registered in South Africa
• Registration number: 2026/561639/07
• Website: https://visibilityengine.co.za/
• Email: visibilityengine.ops@gmail.com
• Phone / WhatsApp: 060 821 1986
• Physical address: Not publicly listed at this stage
• Areas served: Sandton, Bryanston, Rivonia, Morningside, Sandhurst, Hyde Park, Atholl, Sunninghill, Woodmead, and the greater Sandton area

Information Officer: The Owner/Director of Visibility Engine

Information Officer name: Nellie Katinhimure

Requests, questions, or complaints under PAIA should be directed to the Information Officer at visibilityengine.ops@gmail.com.

A guide on how to use PAIA has been published by the Information Regulator and is available at https://inforegulator.org.za/.

Visibility Engine holds records relevant to the operation of the business, including:

• Records held under the Companies Act, 2008
• Records held under the Income Tax Act and Value Added Tax Act
• Records held under the Labour Relations Act and Basic Conditions of Employment Act, where applicable
• Records held under the Protection of Personal Information Act, 2013 (POPIA)
• Client, project, invoice, and service records
• Website, analytics, tracking, and reporting records

Requests must be submitted on the prescribed PAIA request form to the Information Officer at visibilityengine.ops@gmail.com.

The requester must provide sufficient detail to enable the record to be identified and the requester to be contacted, together with the form of access required and, where applicable, proof of identity and authority.

Prescribed fees under PAIA may apply. The Information Officer will respond to requests in line with the timelines set out in PAIA.

A requester who is dissatisfied with a decision may lodge a complaint with the Information Regulator or apply to a competent court, as set out in PAIA.